Common questions
FAQ
Answers to common MiGame questions about digital delivery, physical shipping, cancellations, returns, payment security and customer accounts.
Who sells and supports MiGame physical products?
MiGame is the seller and handles payment, support, cancellations, returns and refunds. Physical products are available to order, destination-based shipping is shown before payment and tracking is provided after dispatch when available.
Where can I track a physical shipment?
Tracking appears on the order page after the parcel has been dispatched. MiGame also sends a shipment email when a carrier and tracking code are available.
Where is my digital product?
Check the order tracking page first. If the order is paid but not delivered, the delivery may be waiting for confirmation or review.
Can I cancel a digital product order?
If the order is still eligible, the order page shows a cancellation button. If the button is no longer available, contact support and include your order number.
My code or link does not work. What should I do?
Contact support with your order number, product name and a screenshot of the error message. We will investigate the issue.
Does MiGame store my card number?
No. Card details are handled by the payment provider. MiGame stores only payment identifiers and order status information needed for order processing and support.
Do I need an account?
Some features, such as order history and account-visible delivery tracking, may require an account.
Are prices shown with VAT?
The store shows a consumer tax estimate for the selected country. Final tax uses the truthful billing country and customer status confirmed at checkout. Finnish VAT is charged where applicable; a validated EU business VAT ID may result in reverse charge. Non-EU prices do not include Finnish VAT, but local taxes may apply.
How do I change cookie choices?
Use the cookie settings link in the footer. Necessary cookies stay on because the cart, checkout, language selection and customer session need them.
What happens if delivery fails?
Contact support with your order number and a screenshot of the error. MiGame checks the payment status and delivery trail, then provides the remedy required by law.